Free Cancellation Policy :: WinWin Travel 괌

Booking & Cancellation Fees

Winwin Travel charges no fees for cancellations or changes!

If a cancellation penalty is imposed by the product supplier (hotel, tour operator, spa, etc.), we will do our best to help you avoid it. However, if a penalty applies, we may only be able to refund the amount after deducting the penalty, or a full refund may not be possible.

Before payment: No cancellation or change fees apply.
After payment: Winwin Travel does not charge any additional fees. Any penalties are solely charged by the product supplier.

Hotel Reservation change and cancellation fee

High season November 1st ~ the following year's March 31st

Check-in 15 days prior Full refund
14~3 days prior to check-in1-night penalty per room
Within 3 days of check-in and on the day or no-show Refund not available

Low season April 1st ~ October 31st

Check-in 8 days prior Full refund
7~2 days prior to check-in1-night penalty per room
Check-in the day before,
on the day or no-show Refund not available

During the peak season (December 20th – January 10th), the hotel's own cancellation policy may be stricter than Winwin Travel's standard policy.
We recommend extra caution with bookings and cancellations during this period. If special circumstances arise, we will do our best to negotiate with the hotel on your behalf.
The cancellation policy for affiliated products differs from the standard Winwin Travel policy and can be viewed in My Booking Details at the time of booking or anytime afterward.

Golf Reservation change and cancellation fee

8+ days before the activity date Full refund
7~4 days prior to use50% of the total reservation amount
Within 3 days of the activity date Refund not available

Tour Reservation change and cancellation fee

2 days prior to useFull refund
1 day prior to use or on the day of useRefund not available

Car Reservation change and cancellation fee

2 days prior to useFull refund
The day before50% of the total reservation amount
TodayRefund not available

Refund policy

Once your change or cancellation is processed, we will issue a refund to your provided bank account on the same day.
However, for real-time bank transfers (full cancellation) and credit card payments, the authorization will be reversed, which may take 5–7 business days to reflect.
For mobile payments, only same-month cancellations are accepted. If canceled in the following month, the refund amount will exclude the 3.5% processing fee.

Korea Bank account

Kookmin Bank 653201-04-085592 Account Holder: TOTOBOOKING GUAM Co., Ltd

Important Notes: Changes & Cancellations

All deadlines are based on 18:00 Korean Standard Time (KST). Requests received after 18:00 KST will be treated as received the following day.
Check-in date calculations are based on business days, excluding Saturdays, Sundays, and public holidays in GuamㆍSaipan.
If the product supplier's cancellation policy is stricter than ours, their policy will take precedence.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
For hotel bookings, non-Korean guests (including foreign passport holders) may be subject to separate foreigner rates.
Please be aware that making 2 or more changes or cancellations may result in a penalty from the supplier, even on dates that would otherwise qualify for a full refund.
All cancellation requests must be made through Winwin Travel. We are not responsible for any issues or losses arising from cancellations made directly with the hotel or service provider.
Winwin Travel acts as a booking agent on your behalf. Any disputes regarding misrepresentation, substandard services, deposits, or other matters must be resolved directly between the customer and the relevant product supplier.