Once your change or cancellation is processed, we will issue a refund to your provided bank account on the same day.
However, for real-time bank transfers (full cancellation) and credit card payments, the authorization will be reversed, which may take 5–7 business days to reflect.
For mobile payments, only same-month cancellations are accepted. If canceled in the following month, the refund amount will exclude the 3.5% processing fee.
Korea Bank account
Kookmin Bank 636101-01-301315 Account Holder: TOTO Booking Co., Ltd.
Important Notes: Changes & Cancellations
All deadlines are based on 18:00 Korean Standard Time (KST). Requests received after 18:00 KST will be treated as received the following day.
Check-in date calculations are based on business days, excluding Saturdays, Sundays, and public holidays in World.
If the product supplier's cancellation policy is stricter than ours, their policy will take precedence.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
For hotel bookings, non-Korean guests (including foreign passport holders) may be subject to separate foreigner rates.
Please be aware that making 2 or more changes or cancellations may result in a penalty from the supplier, even on dates that would otherwise qualify for a full refund.
All cancellation requests must be made through Winwin Travel. We are not responsible for any issues or losses arising from cancellations made directly with the hotel or service provider.
Winwin Travel acts as a booking agent on your behalf. Any disputes regarding misrepresentation, substandard services, deposits, or other matters must be resolved directly between the customer and the relevant product supplier.
