Booking changes and cancellations

Changes & Cancellation Policy

No fees are charged for cancellations or changes to Winwin Travel bookings.

If a cancellation penalty is imposed by the product supplier (hotel, tour operator, spa, or other supplier), we will do our best to help you avoid it. If a penalty applies, only the amount remaining after the penalty may be refundable, and a full refund may not be possible.

Before payment: No cancellation or change fees apply.
After payment: Winwin Travel does not charge any additional fees. Any penalties are solely charged by the product supplier.

Hotel booking changes and cancellation fees

High season November 1 ~ March 31

More than 15 days before check-in Full refund
14 to 3 days before check-in1 night’s charge per room
Within 3 days of check-in, on the day of check-in, or in case of a no-show Non-refundable

Low season April 1 ~ October 31

More than 8 days before check-in Full refund
7 to 2 days before check-in1 night’s charge per room
The day before check-in, on the day of check-in, or in case of a no-show Non-refundable

During the peak season (December 20–January 10), the hotel’s cancellation policy may be stricter than Winwin Travel’s standard policy.
We recommend extra caution with bookings and cancellations during this period. If special circumstances arise, we will do our best to negotiate with the hotel on your behalf.
The cancellation policy for partner products may differ from Winwin Travel’s standard policy. You can view it in My Booking Details when booking or at any time afterward.

Golf booking changes and cancellation fees

8+ days before the activity date Full refund
7 to 4 days before use50% of the total booking amount
Within 3 days of the activity date Non-refundable

Tour booking changes and cancellation fees

2 or more days before useFull refund
The day before or the day of useNon-refundable

Car booking changes and cancellation fees

2 or more days before useFull refund
The day before50% of the total booking amount
Day of travelNon-refundable

Refund policy

Once your change or cancellation is processed, we will issue the refund to your provided bank account on the same day.
However, for real-time bank transfers (full cancellation) and credit card payments, the authorization will be reversed, which may take 5–7 business days to reflect.
For mobile payments, only payments made in the current month can be canceled. For cancellations in the following month, the refund will be reduced by the 3.5% processing fee.

Korea Bank account

Kookmin Bank 652301-01-653995 Account Holder: TOTOBOOKING TP Co., Ltd

Philippines Bank account

BDO (Banco De Oro) 001500405963 (TOTO booking & tours inc)

Important notes: Changes & cancellations

All deadlines are based on 18:00 Korean Standard Time (KST). Requests received after 18:00 KST will be treated as received the following day.
Check-in date calculations are based on business days, excluding Saturdays, Sundays, and public holidays in Philippines.
If the product supplier's cancellation policy is stricter than ours, their policy will take precedence.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
For hotel bookings, separate rates for non-Korean guests, including foreign passport holders, may apply.
Please note that two or more changes or cancellations may result in a supplier penalty, even on dates that would otherwise qualify for a full refund.
All cancellation requests must be made through Winwin Travel. We are not responsible for any loss or disadvantage resulting from a cancellation request made directly to the hotel or supplier.
Winwin Travel acts as a booking agent on your behalf. Any disputes involving misrepresentation, substandard services, deposits, or other matters must be resolved directly between you and the relevant supplier.