Free Cancellation Policy :: WinWin Travel 베트남

Booking & Cancellation Fees

Winwin Travel charges no fees for cancellations or changes!

If a cancellation penalty is imposed by the product supplier (hotel, tour company, spa, etc.), we will do our best to help you avoid it. However, if a penalty applies, we may only be able to refund the amount after deducting the penalty, or a full refund may not be possible.
We do not charge any additional service fees — any charges are solely penalties imposed by the product supplier.
The policy below is a general guideline. Products with stricter cancellation terms will follow their own respective policy instead.

Hotel Reservation change and cancellation fee

High season November 1st ~ the following year's March 31st

Check-in 23 days prior Full refund
Within 22 days of check-in, day-of cancellation, or no-show Refund not available

Low season April 1st ~ October 31st

Check-in 16 days prior Full refund
Within 15 days of check-in, day-of cancellation, or no-show Refund not available

Notice of cancellation policy during the high season and holidays

During peak seasons such as year-end holidays, Korean national holidays, and Vietnamese public holidays, stricter cancellation penalties may apply.
Please exercise extra caution when booking or canceling during these periods.
If unexpected circumstances arise, we will do our best to negotiate with the hotel on your behalf.

Golf Reservation change and cancellation fee

32+ days before the activity date Full refund
Within 31 days of the activity date Refund not available

Tour Reservation change and cancellation fee

2 days prior to useFull refund
1 day prior to use or on the day of useRefund not available

Car Reservation change and cancellation fee

2 days prior to useFull refund
The day before50% of the total reservation amount
TodayRefund not available

Refund policy

The refund process varies depending on the payment method as follows:
Virtual account and wire transfer :
Please provide the exact account number to receive the refund.
The refund will be deposited into the account within 2 business days from the date of receipt.
Credit card and real-time account transfer (full cancellation) :
The card authorization or transfer will be reversed.
Your credit limit or balance may take 1–7 business days to be fully restored.
Mobile phone payment :
Only same-month cancellations are accepted.
If canceled in the following month, the refund amount will exclude the 3.5% processing fee.

Korea Bank account

Kookmin Bank 652301-01-654145 Account Holder: TOTOBOOKING KOREA Co., Ltd

Important Notes: Changes & Cancellations

All requests are processed based on 18:00 Korean Standard Time (KST). Any request received after 18:00 KST will be treated as received the following day.
Check-in date calculations are based on business days, excluding Saturdays, Sundays, and public holidays in Vietnam.
The cancellation policy above is for general reference only and may vary by product and date. The specific terms for each product take precedence.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
For hotel and golf bookings, non-Korean guests (including foreign passport holders) may be subject to separate foreigner rates.
Please be aware that making 2 or more changes or cancellations may result in a penalty from the supplier, even on dates that would otherwise qualify for a full refund.
All cancellation requests must be made through Winwin Travel. We are not responsible for any issues or losses arising from cancellations made directly with the hotel or service provider.
Winwin Travel acts as a booking agent on your behalf. Any disputes regarding misrepresentation, substandard services, deposits, or other matters must be resolved directly between the customer and the relevant product supplier.