The term "personal information" means information about a surviving individual that can be identified by the name, social security number, etc. included in the information (including those that can be easily combined with other information, even if the relevant information alone cannot identify a specific individual).

Most services can be used at any time without separate user registration. However, the company collects user's personal information to provide users with more improved quality services, including customized services, through member services. The company does not disclose user's personal information without the user's prior consent, and the collected information is used as follows.

• Name, ID, Password : Used for the identification process for the member service
• Email address, phone number : To ensure a smooth communication path for notice, complaint, etc.
• Bank account information, credit card information : Payment of fees for service and additional services
• Other optional items : Materials for providing personalized services
• IP Address : To prevent fraudulent use by abusive members and unauthorized access

• 가. One Id Log-in (SSO) Process Management Services with Monkeytravel and affiliates
• 나. Management of membership management services of Monkeytravel member companies
• 다. Management of the level and customer rewards of members
• 라. Execution of customer consultation business
• 마. Provision of personal information of members requested by related institutions based on legal regulations

• ① Required items : ID, password, name (Korean/English), email, nickname, phone number, gender, date of birth

• 1. Google

• ① Required items : Email, name

  ② Optional items : None

• 2. Apple

• ① Required items : None

  ② Optional items : Email, name

• 3. Kakao

• ① Required items : Name, phone number (Kakao account), gender, date of birth, email (Kakao account), nickname

  ② Optional items : Status and history of adding Kakao channels, Kakao message transmission

• 4. Naver

• ① Required items : Name, phone number, gender, date of birth, email

  ② Optional items : Profile picture

• 1. Flight reservation

• ① Required items : Name (Korean/English), date of birth, email, phone number

  ② Optional items : None

• 2. Accommodation, golf, tour, ticket, vehicle reservation

• ① Required items : Email, name (Korean/English), email, phone number

  ② Optional items : Passport number, KakaoTalk ID, Line ID, address in Korea, emergency contact (name), departure date, flight name, pickup/drop-off place, date of birth, gender

• 3. Payment

• ① Credit card : Card company name, card number, validity period, etc.

  ② Refund account number : Bank name, account number, account holder name

The company continuously retains and uses the personal information of the users while the users use the services provided by the company as a site member.

However, in accordance with the procedures and methods described in "6. Rights of users and legal representatives and their exercise methods", information deleted or modified by the member, or information for which a membership withdrawal has been requested, will be permanently deleted from storage using a non-recoverable method and will no longer be accessible.

As described in "3. Items and methods of collecting personal information", personal information collected for temporary purposes (surveys, events, identity verification, etc.) will be similarly destroyed in a non-recoverable manner once the purpose has been fulfilled.

In principle, your personal information shall be destroyed once the purpose of collection or provision has been fulfilled. However, to prevent the recurrence of illegal use by fraudulent members, the Company may retain the national identification number of such members for one year from the date of termination of the service agreement.

In addition, if it is necessary to preserve it in accordance with the provisions of related laws, such as the Commercial Act and the Consumer Protection Act in Electronic Commerce, the company keeps member information for a certain period of time set by the relevant laws.

• Record of contracts or cancellation of contracts, etc. : 5 years
• Record of payment for goods and services, etc. : 5 years
• Record of consumer complaints or dispute resolution : 3 years

• The personal information printed on paper is shredded or burned to be destroyed.
• The personal information stored in electronic file form is deleted using a technical method that cannot be reproduced.

• If the users have agreed to disclose in advance
• If it is necessary for the service provision to settle the fees
• If the service use terms and other member service terms or operating principles published on the homepage are violated
• If the personal information needs to be disclosed in order to take legal action against someone for mental or material damage caused by using the company's service
• If it is deemed to be required by law (e.g. cases where government/investigation agencies request based on related laws)
• If it is provided to advertisers, cooperating companies, research institutions, etc. in a form that cannot identify a specific individual for statistical research, academic research, or market research
• If it is provided to the specialized company that operates the customer center for the processing of complaints and inquiries (complaints) regarding the service use of the user
• If it is provided to the specialized company that operates the customer center for the processing of complaints and inquiries (complaints) regarding the service use of the user

Users and legal representatives can view or modify their own or the personal information of a child under 14 at any time, and can request cancellation of registration.

In order to view and modify the personal information of users or children under 14, click "Member Information Correction" in the member information correction, or click "Member Withdrawal" to go through the self-identification process, and then directly view, correct, or withdraw.

Or contact the personal information management responsible person by mail, phone, or email, and we will take action promptly.

If you request correction of the personal information, the personal information will not be used or provided until the correction is completed.

If the personal information is already provided to a third party, the correction processing result will be notified to the third party immediately.

The company processes the personal information deleted or terminated by the request of the user or legal representative for the purpose of retention and use of the personal information collected by the company.

The company uses "cookies (cookie)" to store and recall the information of the users in order to provide personalized and customized services to the members and to each individual member.

This is designed to not be stored automatically on the computer and deleted when logged out (Logout), so if you use a computer that can be used by the public or others, please log out (Logout) after using the service.

Analysis of access frequency and visit time, etc. of members and non-members, identification of users' preferences and interests, tracking of users' movements, identification of the number of visits to various events, etc. to provide target marketing and personalized services​

By selecting the options in your web browser, you can allow all cookies, go through a check each time you save them, or deny all cookies. However, if you refuse to install cookies, you may have difficulty providing services.

• Setting method (based on IE): Tools at the top of web browser > Internet options > Personal Information > Site Blocking

The company also allows non-members to purchase goods and services.

The company requests only the personal information necessary for delivery and payment of money, and delivery of goods from non-members.

The personal information entered by the non-member customer when purchasing as a non-member is not used for any purpose other than the purpose related to payment and delivery of goods.

In order to improve the service, the Company may entrust the collection, handling, and management of personal information to a third party in compliance with applicable legal requirements, including obtaining consent where required.

Regarding the processing of personal information, the Company entrusts the following tasks and stipulates necessary requirements to ensure that personal information is safely managed in accordance with applicable laws. The information shared is limited to the minimum necessary to achieve the stated purpose.

• Subject to consignment: KAZINIS Co., Ltd., NHN Korea Cyber Payment Co., Ltd., Naver Co., Ltd., Kakao Co., Ltd., eBay Korea Co., Ltd., NHN Payco Co., Ltd.
• Details of consignment: Card payment and real-time account transfer

• Subject to consignment: Kakao Co., Ltd., LG CNS, Ltd., Bada Information​
• Details of consignment: SMS and Kakao message transmission

• Subject to consignment: Hummus-on Co., Ltd.
• Details of consignment work: Send e-mail in bulk

• Subject to consignment: Dream Security
• Details of consignment: Providing mobile phone identification service

• If the users have agreed to consent in advance, the laws and regulations, and the procedures and methods stipulated in the laws, and the request of the investigation agency based on the procedures and methods stipulated in the laws
• If the personal information is processed or provided to the consignee, the consignee, the scope of the consignment, the scope of the shared information, etc., the matter shall be notified to you in advance by mail, email, phone, or homepage.

• Cases where a relevant government or investigative agency requests personal information based on applicable laws, including the Criminal Procedure Act, Financial Transaction Reports Act, Credit Information Act, Local Tax Act, Consumer Protection Act, and Bank of Korea Act
• In cases where it is necessary for the fee settlement based on the provision of services

• The personal information subject has the right to refuse consent for the provision of personal information to a third party.
• The user can refuse the international transfer of personal information through the personal information protection responsible person and the assigned department of the company.
• If you refuse consent, you will not be able to perform the product service, so you will not be able to make a product reservation.

The Company collects minimum essential information from customers for business such as providing travel products, reservation services, and shall not use all personal information provided for any purpose other than that purpose unless otherwise agreed. Personal information is provided under limited conditions only for companies directly involved in customer service performance, and the contents are as follows.

• Privacy items to be transferred: All data required for product reservation, including name, contact information, e-mail, etc.
• Country where personal information is provided: Country where reservation products or product suppliers are located
• Transfer method: Product reservation data sent via network or e-mail
• Purpose of use: the provision of services and communications and the protection of Monkeytravel or the rights, property or safety of others, and the purpose within the scope permitted by relevant laws and regulations
• Period of retention and use: Retention until withdrawal of membership (excluding cases where personal information must be preserved in accordance with relevant laws and regulations)

• Criminal Procedure Act, Financial Transaction and Confidentiality Act, Credit Information Act, Local Tax Act, Consumer Protection Act, Korean Bank Act, etc. are cases where the related agency requests from the related agency based on the laws and regulations
• In cases where it is necessary for the fee settlement based on the provision of services

• The personal information subject has the right to refuse consent for the provision of personal information to a third party.
• The user can refuse the international transfer of personal information through the personal information protection responsible person and the assigned department of the company.
• If you refuse consent, you will not be able to perform the product service, so you will not be able to make a product reservation.

We are collecting opinions from users regarding personal information protection, and we have all procedures and methods in place to handle complaints.

Users can report complaints by phone or e-mail by referring to the contact information for the person in charge of personal information management listed in section 13 below, and we will respond promptly.

We are doing our best to ensure that you can safely use good information.

In case of an accident that violates the matters notified to you regarding the protection of personal information, the personal information management responsible person will be responsible.

• The responsibility for maintaining the security of the password related to the user's personal information lies with the user himself.
• The Company does not directly ask users about the password in any way, so please be careful not to leak the password to others.
• Especially when you are accessing the online public place, please be more careful.
• The Company has designated the personal information management responsible person and the person in charge of handling complaints regarding personal information, and the contact information is as follows.

Thailand/World (Worldwide Hotel)

Affiliation / Position : Han Hyun Ok / President

E-MAIL : [email protected]

Phone number : 070-4353-4729

Vietnam

Affiliation / Position : Nam Juyeon / President

E-MAIL :

Phone number : 070-8648-0241

Philippines/Taiwan

Affiliation / Position : Hwang Yong / President

E-MAIL :

Phone number :

Guam/Saipan

Affiliation / Position : Seol Hanho / President

E-MAIL :

Phone number :

The Company is taking the following measures to ensure the security of personal information in accordance with Article 30 of the Personal Information Protection Act Enforcement Regulations (Measures to Ensure the Security of Personal Information).

• Regular self-audit

  We are conducting regular self-audits (quarterly) to ensure the security of personal information related to personal information handling.

• Minimization of personnel handling personal information and education

  We are implementing a plan to minimize the number of employees handling personal information by designating a person in charge and limiting it to the person in charge.

• Technical measures against hacking

  We are installing security programs, regularly updating and inspecting them, installing systems in areas controlled from the outside, and monitoring and blocking them physically and technically.

• Encryption of personal information

  The password is encrypted and stored and managed for the user's personal information, so only you can know it, and important data is used with separate security functions such as encrypting files and transmission data or using file lock functions.

• Preservation of access records and prevention of tampering

  We keep and manage records of accessing the personal information processing system for at least six months, and we use security functions to prevent forgery, theft, or loss of access records.

• Restriction on access to personal information

  Necessary measures are taken to control access to personal information by managing the granting, modification, and revocation of access rights to personal information processing systems, and unauthorized external access is blocked using an intrusion prevention system.

The contents of the current personal information processing policy will be notified through the 'Notice' section of the homepage when there are additions, deletions, or modifications to the contents due to changes in government policies or security technologies.