ThailandThailandPhilippinesPhilippinesTaiwanTaiwanVietnamVietnamGuamㆍSaipanGuamㆍSaipanWorldWorld
Announcements
Customer Center
User Guide
About Us
My Page
Search
Recent Search
Terms of Service
Article 1 (Purpose)
Article 1 (Purpose)
The purpose of this Agreement is to establish the rights, obligations and responsibilities of the Company and its users in connection with the Internet-related services (hereinafter referred to as the "Service") provided by the Internet shopping mall (including http://www.monkeytravel.com and its sub-domain addresses) operated by TOTO Booking Co., Ltd. (hereinafter referred to as the "Company").
Article 2 (Definition of Terms)
  • ① Winwin Travel refers to a virtual place of business where a company allows overseas local businesses to trade goods, etc. using information and communication facilities such as computers in order to broker goods or services provided to users related to travel.
  • ② The term "user" means members and non-members who access Winwin Travel and receive services provided by the Company under these terms and conditions.
  • ③ The term "member" means a person who has registered as a member by providing personal information to the company, and who may continuously use the services provided by the company.
  • ④ The term "non-member" means a person who has not registered as a member and uses the services provided by the company.
  • ⑤ The term "overseas travel agency" means a lodging business operator, tour guide, golf business operator, vehicle provider, local tourist facility operator, or person who provides travel-related services to users overseas.
  • ⑥ The term "intermediary product" means tangible and intangible products such as accommodation, tours, golf, vehicles, and other travel-related additional services provided by overseas travel agencies to users, and the company brokers them to users through Winwin Travel and makes reservations for users.
Article 3 (Disclosure and Modification of Terms)
  • ① The Company shall post the contents of these Terms and Conditions, trade name and representative's name, business address (including address where consumer complaints can be handled), telephone number, fax number, e-mail address, business registration number, mail-order business report number, and the person in charge of personal information management on the initial service screen of the Internet shopping mall. The contents of the terms and conditions may also be made available to users through a linked screen.
  • ② Before the user agrees to the terms and conditions, the Company shall display a separate linked screen or pop-up screen so that the user can understand important matters such as subscription withdrawal and refund conditions, and obtain the user's confirmation.
  • ③ These terms and conditions may be amended to the extent that they do not violate relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Electronic Transactions, the Electronic Signature Act, the Act on Promotion of Information and Communication Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Consumer Protection Act.
  • ④ When the Company revises the terms and conditions, the date of application and the reason for the revision shall be specified and announced on the initial screen of the Internet shopping mall together with the current terms and conditions from 7 days before the date of application through the day before. However, if the terms and conditions are changed in a way that is unfavorable to users, they shall be notified with a grace period of at least 30 days in advance. In this case, the Company shall clearly display a comparison of the contents before and after the revision so that users can easily understand the changes.
  • ⑤ When a Company revises its terms and conditions, the revised terms and conditions apply only to contracts concluded after the application date, and for contracts already concluded before that date, the terms and conditions before the amendment remain in effect. However, if a user who has already concluded a contract sends the Company notice of their intention to be subject to the revised terms and conditions within the notice period under paragraph ③ and obtains the Company's consent, the revised terms and conditions will apply.
  • ⑥ Regarding matters not specified in these terms and conditions and their interpretation, the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and consumer protection guidelines prescribed by the Fair Trade Commission, as well as other relevant laws or regulations, shall apply.
Article 2 (Service of the Company)
Article 4 (Provision and Modification of Service)
  • ① The Company shall perform the following business.
    • 1. Provision of information on overseas travel agencies' intermediary products and brokerage of contracts
    • 2. Reservation agency service for intermediary products of overseas travel agencies
    • 3. Providing and selling information on the company's direct products
    • 4. Providing a cyber trading place online so that the user can purchase goods, etc. by self-determination and related additional services
    • 5. Contract signing and protection support services for intermediary products
    • 6. Other duties determined by the company
  • ② In the case of products posted by the Company on Winwin Travel, all except in exceptional cases where the Company directly publishes information that the Company sells them, and the Company provides only intermediary services between international travel agents and users through Winwin Travel.
  • ③ If a contract for an intermediary product is established through the intermediary service under paragraph (2), the parties to the contract are the overseas travel agencies and users, and the responsibility for the contract is borne by the overseas travel agencies and users.
  • ④ The Company is not obligated to compensate for this difference even if the charges for the intermediary goods provided by the Company through Winwin Travel are different from those provided by other companies.
Article 5 (Termination of Service)
  • ① The Company may temporarily suspend the provision of services due to the occurrence of reasons such as maintenance, replacement, malfunction, interruption of communication, etc. of information communication facilities such as computers.
  • ② If the cause of the service interruption under paragraph (1) is due to the intention or negligence of the company, the company is responsible for compensation for damages suffered by users or third parties.
  • ③ If the service cannot be provided due to the conversion of business items, abandonment of business, integration between companies, etc., the company shall notify the user in the manner prescribed in Article 8 and compensate the user in accordance with the conditions initially presented in Winwin Travel. Provided, That if the company fails to notify Winwin Travel of the compensation criteria, etc., the mileage or reserves of the users shall be paid to the users in kind or cash equivalent to the currency value used in Winwin Travel.
Article 3 (Membership)
Article 6 (Membership)
  • ① The user shall apply for membership by providing personal information to the company in accordance with the membership form prescribed by the company and expressing his or her intention to agree to this agreement.
  • ② The company shall register the user as a member unless the user falls under any of the following items.
    • 1. Where the applicant has previously lost their membership pursuant to Article 7(3) of these terms and conditions; except where three years have passed since the loss of membership and the Company's consent for re-registration is obtained.
    • 2. If there are false, missing entries, or errors in the registration details
    • 3. In the case of disagreeing with the company's investigation under Article 24(1)
    • 4. If there are significant technical impediments to registering the applicant as a member.
  • ③ The establishment of the membership contract is when the company's consent reaches the member.
  • ④ If there is a change in the registration matters under paragraph (1), the member shall notify the company of the change by means of modification of member information, e-mail, etc. within a considerable period of time.
Article 7 (Withdrawal and Loss of Membership)
  • ① Members can request withdrawal from the company at any time, and the company handles the withdrawal. If a member's withdrawal request is not through the withdrawal button on the Winwin Travel website, the company can request the member to apply for withdrawal through the withdrawal button on the Winwin Travel website.
  • ② The company may limit and suspend the member's membership if the member falls under any of the following reasons.
    • 1. If the member registers false information when applying for membership, such as using another person's information.
    • 2.Where a contract is established using Winwin Travel, or the payment of the intermediary product on behalf of the reservation, or other obligations borne by the member in connection with the use of Winwin Travel, are not paid on time
    • 3. Threatening the order of e-commerce, such as obstructing the use of Winwin Travel by other users or stealing the information
    • 4. If the member assigns, leases, or provides as collateral the rights and privileges of the service, or other rights and privileges under the contract with the company to others.
    • 5. If the member uses the company to commit an act prohibited by law or the agreement, or an act contrary to public morals.
    • 6. If the member clearly expresses his or her opposition to the investigation by the company under Article 24 (1).
    • 7. If the company intentionally interferes with the company's business activities.
  • ③ If the company limits and suspends the member's membership, and the same behavior is repeated twice or more within 30 days and the reason is not corrected, the company may lose the member's membership.
  • ④ If the company loses the member's membership, the company shall cancel the member registration. In this case, the company shall notify the member and grant an opportunity to explain the reason within a period of at least 30 days before the member registration is canceled.
  • ⑤ If the company loses the member's membership due to the member's conduct under paragraph (2), the company may retain the member's personal information for three years from the date of loss of qualification.
  • ⑥ If the application of these terms and conditions is terminated due to membership withdrawal or membership loss, Winwin Travel mileage or reserves will automatically lapse and will not be restored upon re-registration.
Article 8 (Notice to Members)
  • ① The company may notify the member by email address submitted by the member to the company.
  • ② In the case of notifying a large number of members, the company may substitute for individual notification by posting on the Winwin Travel bulletin board for at least one week. However, for matters that have a significant impact on the member's own transactions, individual notification shall be made.
Article 4 (Purchase or Reservation Brokerage)
Article 9 (Application for Purchase or Reservation Brokerage)
  • ① The user applies for purchase or reservation brokerage by the following or similar methods on Winwin Travel.
    • 1. Search and selection of intermediary products
    • 2. Input of name, phone number, email address (or mobile phone number), etc.
    • 3. Confirmation of the terms and conditions for each intermediary product, including the cancellation policy (which follows the regulations of local hotels or professional suppliers), and acknowledgment of the cost burden for products with limited subscription withdrawal rights
    • 4. Agreement to these terms and conditions and the company's cancellation policy, and display of the items in paragraph 3 (example, mouse click)
    • 5. Reservation application for intermediary products and agreement to the confirmation or confirmation of the company
    • 6. Selection of payment method
  • ② The company is not responsible for any losses incurred by the user due to the user's incorrect input of information (name, age, phone number, email address, etc.) and ticket loss, etc. due to the user's negligence.
Article 10 (Conclusion of Contract)
  • ① The company shall approve the application for purchase or reservation brokerage similar to Article 9 unless the following items apply.
    • 1. Where the application contains false information, missing information, or errors
    • 2. Where a minor applies for purchase or reservation brokerage
    • 3. Where the user does not agree to the company's cancellation policy in the process of applying for purchase or reservation brokerage under Article 9 (1)
    • 4. Where it is deemed that consent to an application for purchase or reservation agency is significantly hindered by the company's technology,
    • 5. In case of violating all other laws and government guidelines
  • ② The company's approval is deemed to have been made at the time the user receives the confirmation notice of Article 13 (1) and the deposit is made.
  • ③ The company's approval shall include information on the user's purchase application, the possibility of sale, the correction of the purchase application, etc.
Article 11 (Special Provisions for Contracts with Minors)
  • ① When a minor user under the age of 19 uses the service or signs a purchase or reservation agency contract, the Company must obtain prior consent from the minor's legal representative (such as a parent), or obtain approval after the fact. Matters otherwise stipulated in relevant laws and regulations shall be followed accordingly.
  • ② When entering into a contract with a minor, the company shall notify that the minor himself/herself or his/her legal representative may cancel the contract without obtaining the consent of the legal representative.
Article 12 (Payment Method)
  • ① The method of payment for the intermediary product purchased or reserved by the user is one or more of the following methods.
    • 1. Online bank transfer, virtual account transfer, real-time account transfer
    • 2. Payment by pre-paid card, direct debit card, credit card, etc.
    • 3. Direct payment to overseas travel agencies (provided that the company's consent is obtained)
    • 4. Other payment methods provided by Winwin Travel
  • ② The user is responsible for the information entered by the user in connection with the payment under paragraph (1), and if the payment is not made within a reasonable period of time after applying for a purchase or reservation agency The company may cancel the order accordingly.
  • ③ The company may check whether the user has a legitimate right to use the payment method and, if necessary, request suspension of the transaction and submission of explanatory data.
  • ④ If the company takes measures under paragraph (2) or (3) against the user, the company shall not be liable for any damages incurred to the user.
Article 13 (Confirmation of Receipt, Change and Cancellation of Purchase Application)
  • ① The cancellation policy of "Winwin Travel" is in accordance with the regulations of the local hotel or professional supplier, and if the members are notified during the hotel reservation and payment phase and do not agree, the reservation cannot proceed.
  • ② "Winwin Travel" will notify the user of the application and payment details via email or mobile phone SMS when payment is made for the user's purchase of "travel products."
  • ③ A user who receives a notice of confirmation of receipt may immediately request a change or cancellation of an application for purchase or reservation after receiving the notice of confirmation of receipt, and "Winwin Travel" shall be processed according to the request without delay if there is a request from the user before the cancellation date prescribed for each product: Provided, That change or cancellation is not possible after the cancellation date. In this case, "Winwin Travel" actively mediates with the local accommodation to minimize your damage but does not take responsibility for the final penalty.
  • ④ The refund of the payment is in accordance with the regulations on the return of the subscription under Article 15.
Article 14 (Confirmation of Receipt, Change and Cancellation of Purchase or Reservation Application)
  • ① When payment is made for the user's intermediary product purchase, the company will notify the user of the application and payment details by e-mail or mobile phone SMS.
  • ② In the case of an error in the order, a user who receives a notice of receipt may immediately request a change or cancellation of a purchase or reservation application, and the Company shall process such requests without delay provided the request is made before the cancellation deadline specified for each product.
  • ③ In the event of a change or cancellation of a purchase or reservation application at the request of the user under paragraph (2), the refund of the price shall be in accordance with the provisions on withdrawal of subscription under Article 17.
  • ④ A user may not change or cancel a purchase or reservation application after the applicable cancellation deadline under paragraph (2). The Company shall bear no liability for any damages incurred by the user as a result.
  • ⑤ If a user is unable to change or cancel a purchase or reservation application pursuant to paragraph (4), the Company may, for the user's convenience, actively mediate with local travel agencies to minimize the user's damages. However, this does not apply if the user has expressed opposition to the Company's mediation.
Article 15 (Cancellation of Contract due to Price Error)
  • ① If the price of an intermediary product is incorrectly stated due to a mistake by the Company or an error in the sales system, the Company may request that the user cancel their purchase or reservation agency application, even if the user has already applied and submitted payment.
  • ② If the user does not cancel the application for purchase or reservation agency after receiving the request under paragraph (1), the Company may cancel the purchase or reservation agency contract in accordance with Article 109(1) of the Civil Code.
  • ③ If the user cancels the application for purchase or reservation agency pursuant to paragraph (1) or the contract is canceled pursuant to paragraph (2), the company shall be only responsible for refunding or taking necessary measures for refunding to the user pursuant to Article 16, except in special cases.
Article 16 (Provision of Use Rights for Intermediary Products)
  • ① Unless there is a separate notice of the intermediary products that the company brokers through Winwin Travel, a series of measures should be taken to ensure that there is no disruption in use by providing a right to use the intermediary products (reservation confirmation protocol) when the user completes the reservation and payment.
  • ② If the user fails to provide the right to use intermediary products purchased through Winwin Travel due to the company's circumstances, the company shall compensate the user for damages caused by such failure. However, this shall not apply where the company is not intentional or negligent, as in the following cases.
    • 1. In cases of natural disasters, wars, and other forces beyond human control, the service cannot be provided
    • 2. In cases where the communication business operator stops or does not provide the telecommunication service normally, resulting in damage
    • 3. In cases where the user's computer error results in damage
    • 4. In cases where the user has incorrectly entered personal information and email address, resulting in damage
    • 5. In cases where the overseas travel agency unilaterally stops providing the intermediary product without prior notice, resulting in damage
    • 6. In cases where the overseas travel agency unilaterally stops providing the intermediary product without prior notice, resulting in damage
Article 17 (Refund)
The company shall notify the user of the reason and refund the amount within three business days from the date the amount was received, or take necessary action for refund, in the following cases.
  • 1. In cases where the intermediary product purchased or reserved by the user is out of stock and cannot be provided
  • 2. In cases where the user cancels the application for purchase or reservation brokerage pursuant to Article 14 (1) or is canceled pursuant to Article 15 (2) (5)
  • 3. In cases where the overseas travel agency unilaterally stops providing the intermediary product without prior notice, resulting in damage
Article 18 (Subscription Withdrawal and Cancellation)
  • ① A user who has signed a contract with the company for the purchase of intermediary products may withdraw the subscription within seven days from the date of receipt of the notice of receipt. However, if the cancellation date has passed or the reservation is made under non-cancellable conditions In this case, a separate cancellation fee may be added according to the refund standard set by the company.
  • ② Users cannot cancel or exchange products if the product's use start date has passed after completing the reservation and payment of intermediary products.
  • ③ Users cannot return or exchange goods when they receive them if they fall under any of the following subparagraphs.
    • 1. Where goods, etc. are lost or damaged due to reasons responsible to the user (however, if packaging, etc. is damaged to confirm the contents of goods, etc., the subscription may be withdrawn)
    • 2. When the value of goods, etc. is significantly reduced due to the user's use or partial consumption
    • 3. When the value of goods, etc. has significantly decreased to the extent that it is difficult to resell them over time
  • ④ If the company does not specify in advance that the withdrawal of subscription is restricted in a place where the user can easily see that the withdrawal of subscription is restricted in the same situation as in Paragraph 2, the user's withdrawal of subscription is not restricted.
  • ⑤ Notwithstanding the provisions of paragraphs (1) and (2), when the contents of the intermediary product are different from the advertising contents displayed or are performed differently from the contents of the contract, the user becomes aware of the fact within three months from the date of using the intermediary product Alternatively, you can withdraw your subscription within 30 days from the date you know it.
Article 19 (Effect of Subscription Withdrawal and Cancellation)
  • ① The company shall refund the amount of goods, etc. already received within three business days from the date the company refunded the amount pursuant to Article 16, and if the company delays the refund to the user, the company shall pay the delayed interest calculated by multiplying the delayed interest rate prescribed by the Fair Trade Commission for the delayed period.
  • ② The company shall request the business operator who provided the payment method, such as a credit card or electronic currency, to suspend or cancel the claim for the amount of the intermediary product when the user paid the amount of the intermediary product.
  • ③ In the case of subscription withdrawal, the user shall bear the expenses necessary for the cancellation of the reservation of the intermediary product. However, if the contents of the intermediary product are different from those shown in Winwin Travel or are executed differently from the contents of the contract, the company shall bear the expenses necessary for the cancellation of the reservation of the intermediary product.
  • ④ When a user is provided with goods, etc., the company clearly indicates who is responsible for the cost when withdrawing the subscription.
Article 5 (Privacy Policy)
Article 20 (Privacy Protection)
  • ① The company collects the minimum amount of personal information to the extent necessary for providing services when collecting the user's personal information, and when collecting personal information that can be identified by the user, the user's consent is obtained.
  • ② The company strives to protect users' personal information as prescribed by relevant laws, such as the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. However, the company's personal information handling policy does not apply to linked sites other than Winwin Travel, the company's official site.
  • ③ The Company does not use the personal information provided by the User for any purpose other than the purpose set forth in these Terms and Conditions without consent, or provide it to a third party for any purpose beyond the scope of the purpose of performing the Member Service.
Article 6 (Company's Services)
Article 21 (Information Transmission and Provision)
  • ① The company may provide various information to the user by means of notices, e-mails, etc. when the user is using the service. However, the user may refuse to receive e-mails at any time except for information related to transactions and answers to inquiries, etc. prescribed by the relevant laws.
  • ② The company shall send the information pursuant to the first paragraph by telephone or by means of a telecommunication device upon obtaining the user's prior consent. However, this shall not apply to information related to transactions, essential notices, and answers to inquiries, etc.
Article 22 (Company's Obligations)
  • ① The company shall do its best to provide services continuously and stably as prescribed by the law and these terms and conditions prohibit or do not go against public order and morals.
  • ② A company should have a security system to protect users' personal information (including credit information) so that users can use Internet services safely.
  • ③ The company shall be responsible for compensating intermediary products when users suffer damage by performing unfair labeling and advertising activities prescribed in Article 3 of the Act on Fair Labeling and Advertising.
  • ④ The company does not send commercial e-mails for commercial purposes that users do not want.
Article 23 (Obligation of Member's ID and Password)
  • ① The responsibility for managing the ID and password lies with the member.
  • ② A member shall not allow his/her ID and password to be used by a third party.
  • ③ If a member's ID and password are stolen or a third party is using them, the member shall notify the company immediately and follow the company's instructions if there is any.
Article 24 (User's Obligations)
  • ① The user shall not engage in the following acts.
    • 1. Registering false information when applying or changing
    • 2. theft of other people's information
    • 3. Changes to information provided to the company or published on Winwin Travel
    • 4. Transmission or publication of information (computer program, etc.) other than the information set by the company
    • 5. Infringement of copyrights, etc. of the company and other third parties
    • 6. Infringement of the reputation of the company and other third parties
    • 7. Disclosure or posting of obscene or violent messages, videos, voices, and other information contrary to public order and morals on Winwin Travel
  • ② The user shall notify the company immediately if he/she becomes aware of the fact that another user is engaging in any of the following acts.
    • 1. The fact that the user is engaging in any of the prohibited acts pursuant to the first paragraph
    • 2. The fact that the user is engaging in any of the acts pursuant to Article 26 (3)
    • 3. The fact that the user is engaging in any acts contrary to the provisions of these Terms and Conditions
  • ③ The user shall have the obligation to consent in advance to the investigation of the company pursuant to Article 24 (1).
Article 25 (Company's Authority in Case of Violation)
  • ① The company may investigate the user's account or usage content in the following cases.
    • 1. The fact that another user has notified the company pursuant to Article 23 (2)
    • 2. The fact that the company's employee, etc. becomes aware of the fact that the user has engaged in any of the acts pursuant to Article 23 (2)
  • ② The company may take appropriate action against the user if the fact of violation of the terms and conditions or breach of duty of the user is confirmed as a result of the investigation pursuant to the first paragraph.
  • ③ If the user withdraws prior consent and clearly objects to the investigation under paragraph (1), the Company shall suspend the investigation. In this case, the Company may take action against the user pursuant to Article 7(2)6.
  • ④ If the Company suffers damage due to the user's violation of these terms and conditions or obligations, the user shall be responsible for compensating the Company for such damage. The user's liability is not extinguished by the Company's actions taken against the user under paragraphs (2) and (3).
Article 7 (Copyright)
Article 26 (Assignment of Copyright and Restriction of Use)
  • ① The copyright, etc. of the works created by the company shall be owned by the company.
  • ② The user shall not reproduce, transmit, publish, distribute, broadcast or otherwise use the information to which intellectual property rights belong to the Company among the information obtained by using Winwin Travel for commercial purposes or to use it to a third party without the prior consent of the Company.
  • ③ The company shall notify the user when the user uses the copyright assigned to the user pursuant to the agreement.
Article 27 (Posting and Copyright of Member)
  • ① Posting refers to the posts, photos, various files, and links posted by the member when using the service.
  • ② The member shall be responsible for the damage or other problems caused by the posting of the member, and the company shall not be responsible for such damage.
  • ③ The company may take appropriate action regarding the posting, suspension, modification, deletion, movement or registration of the posting without the prior consent of the member pursuant to the following items.
    • 1. The fact that the member causes severe humiliation or damage to the reputation of another user or a third party
    • 2. The fact that the member posts or links content that violates public order and morals
    • 3. The fact that the member posts or links content that encourages illegal reproduction or hacking
    • 4. The fact that the member infringes on the copyright of a third party and receives a request to suspend the posting
    • 5. The fact that the member posts or links content that is an advertisement for profit
    • 6. The fact that the member posts or links content that is objectively recognized as being associated with crime
    • 7. The fact that the member posts or links content that infringes on the copyrights, etc. of other users or a third party
    • 8. The fact that the member posts or links content that is a private political judgment or religious view that does not fit the nature of the service provided by the company
    • 9. The fact that the member posts or links content that does not conform to the posting principles set by the company or does not conform to the nature of the posting board
    • 10. The fact that the member posts or links content that is contrary to other relevant laws
  • ④ The copyright of posts posted by a member belongs to that member. However, the Company may use members' posts without their prior permission, royalty-free, for the purposes of operating, displaying, transmitting, distributing, and promoting the service, in accordance with fair practice under the Copyright Act.
  • ⑤ If the company intends to use the member's posts by means other than the preceding paragraph, it must obtain the member's consent in advance by telephone, fax, e-mail, etc.
  • ⑥ If a member terminates their service contract, posts that have been reposted or shared by others, posts incorporated into others' posts, and posts on public bulletin boards will not be deleted.
Article 8 (Liability for Damage)
Article 28 (Liability for Damage)
  • ① Since the company provides brokerage services and reservation agency services for intermediary products through Winwin Travel, it bears only the following responsibilities to users.
    • 1. Responsibility for information on intermediary products provided by the company through Winwin Travel
    • 2. Liability to compensate the user for damages incurred if the product reserved by the user cannot be used due to the negligence of the company other than the reasons attributable to the overseas travel agency
  • ② The company's responsibility pursuant to the first paragraph is determined by the following items.
    • 1. If the company is responsible for compensating the user for damages, the basic facts and the causal relationship are determined by considering them comprehensively.
    • 2. In the case of the second item of the first paragraph, the company may provide substitute services without prior notice based on local circumstances in order to compensate for the damages. If the user agrees to or uses the substitute service, it is considered that the company has fulfilled its responsibility to compensate for the damages.
    • 3. The company's responsibility to compensate for damages is limited to the amount of the reservation fee for the corresponding product as ordinary damages, and if the amount of the damage exceeds the amount of the reservation fee, the company shall compensate for the damage only if it knew or could have known the circumstances.
  • ③ The company shall not be responsible for the following items.
    • 1. The responsibility for the non-performance of the contract for the intermediary product, the accidents and risks that may occur when using the intermediary product, lies with the actual operator of the intermediary product, the overseas travel agency.
    • 2. The company does not guarantee the safety and reliability of intermediary products, which are information not posted through Winwin Travel. Detailed information, safety, reliability, precautions, etc. for each intermediary product must be verified by the user directly through the actual overseas travel agency. If damage occurs due to the user's failure to check this, the company is not responsible for the user.
    • 3.In the case of affiliate products posted on Winwin Travel, the affiliate that provided them is fully responsible. The company does not bear any responsibility to the users of the affiliate products and does not guarantee any matters about them.
    • 4. If users illegally use Winwin Travel to cause damages to other users, the Company shall not be liable for such damages.
Article 29 (Resolution of Disputes)
  • ① The company shall process the complaints and opinions submitted by the user first. However, if it is difficult to process quickly, the company shall notify the user of the reason and processing schedule immediately.
  • ② The company and the user may resolve the dispute between the company and the user by the mediation of the dispute resolution agency requested by the Fair Trade Commission or the governor of the province.
Article 30 (Jurisdiction and Law of Jurisdiction)
  • ① A lawsuit regarding an e-commerce dispute between the Company and a user shall be filed with the district court having exclusive jurisdiction over the user's address at the time of filing, or if there is no address, the user's place of residence. However, if the address or residence of the user is unclear, or if the user is a foreign resident, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
  • ② Korean law applies to e-commerce litigation filed between the company and the user.
Article 31 (Special Provisions)
  • ① The provisions of these Terms and Conditions shall be interpreted in accordance with the provisions of the Electronic Document and Electronic Commerce Act, the Electronic Signature Act, the Consumer Protection Act for Electronic Commerce, etc., and other relevant laws.
  • ② Products subject to special terms and conditions are specially sold at low prices on the premise of the application of the guided cancellation fee imposition regulations and non-cancellation regulations for each product. Depending on each product, such as travel products and lodging company reservations, the policy of imposing fees for cancellation of reservations differs. Please check individually whether the product can be canceled and whether a fee is charged for cancellation before making a reservation.
  • ③ The provisions of these terms and conditions also apply to non-members using Winwin Travel, including members, except for the provisions specified as members and only applicable to members.
  • ④ If some of the provisions of these Terms and Conditions are later invalidated or invalidated by relevant statutes, other terms and conditions are still in effect except for those found invalid or invalid.
Appendix
  • 1. This Terms and Conditions shall take effect from December 26, 2018 (Notice date: November 27, 2018).
  • 2. The previous Terms and Conditions shall be replaced by this Terms and Conditions.